Manually assign a payment
After running Batch reconcile, some payments may remain unmatched — for example when the owner's IBAN or remittance info doesn't match. You can manually assign these remaining payments using two methods: Assign to contact or Assign cost.
Assign to contact
Use this when you want to post a payment directly to an owner's ledger without linking it to a specific advance request.
Select the payment
- Go to Financial > Accounts and open the bank account of the building.
- Find the unassigned payment in the To process tab.
- Click the payment to open its details panel on the right.
Assign to a contact
- Click the Assign dropdown button and select Assign to contact.
- A dialog opens with a list of all owners and their units.
- Select the correct owner to assign the payment to.
- Click Confirm.
Assign cost
Use this when you want to link a payment directly to a specific advance request (provision). This is the most precise method — it assigns the payment to the exact month or quarter.
Select the payment
- Find the unassigned payment in the To process tab.
- Click the payment to open its details panel.
Link to an advance request
- Click the Assign dropdown button and select Assign cost.
- A dialog opens showing a list of advance requests. The system automatically suggests matches based on the account holder name and remittance info.
- Select the correct advance request for the right month or quarter.
- Use the search bar to search by owner name if needed.
- Click Confirm.
Partial assignment
If the payment amount is less than the advance request amount, the system will partially assign it. You will see a note at the bottom of the dialog indicating that the last item will be partially assigned.
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