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Frequently Asked Questions (FAQ) ​

Quick answers to common questions about SNDQ.

Coming soon

Detailed documentation for this feature is being developed. Check back soon for step-by-step instructions.

Payments ​

If a payment request is already linked to an incoming payment, but you need to adjust the requested amount (for example due to a pro rata agreement), follow these steps:

  1. Unlink the payment from the payment request
  2. Adjust the amount of the payment request
  3. Link the payment again to the updated request

Indexation ​

How do I correct a wrong indexation? ​

You applied an indexation to a rental contract, but the indexed amount is incorrect (e.g. too high or miscalculated). A revision won't work here — it only adjusts the amount when the new amount is higher than the current indexed amount. To lower the amount, follow the steps below.

Step 1 — Remove payment request adjustments ​

  • Find the payment requests that were created after the incorrect indexation
  • Remove these payment request adjustments

Step 2 — Remove the incorrect indexation and revision ​

  • Go to the rental contract → Revisions tab
  • Remove the incorrect indexation
  • Also remove any revision you may have already created

Step 3 — Re-create the indexation with a discount ​

  • Click Add indexation
  • The system automatically calculates the indexed amount (Calculated amount)
  • If this amount is higher than the desired amount, select Discount
  • Enter the discount amount so that the New amount is exactly correct
  • Example: Calculated amount €1,383.87 → Discount €113.87 → New amount €1,270.00

Indexation with discount

Step 4 — Select retroactive adjustments ​

  • At the Retroactive check step, payment request adjustments will appear
  • Select all adjustments so that new payment requests are created to replace the ones removed in step 1
  • Confirm the indexation

TIP

  • Always check the Base amount and Correction factor before confirming the indexation.
  • The EPC label can affect the indexed amount.
  • After correcting, check the Rent calculation under Financial → Queries to verify the correct amount is being requested.